Personal Selling and Customer Focus Statement Example | Topics and Well Written Essays - 750 words

Selling and Customer Focus - Personal Statement Example In order for Studio Productions to improve the company’s well-being, it, therefore, needs to implement a customer service system that is first and foremost, customer focused. The goal of customer service is to â€Å"attract and keep customers who are satisfied, loyal and speak well of the company, but perhaps most importantly, to keep profitable customers† (Gustafsson, Ekdahl and Edvardsson 344). Hence, a customer service system must always ensure client satisfaction, and if possible, exceed client needs. Second, it must also be effective in achieving the company’s goals. While a satisfied client-base is in itself an advantageous end, for Studio Productions to benefit from service developments, the system it adopts must go beyond the minimums of customer satisfaction and reap additional benefits for the company. From a service perspective, these should include improved cross-sell and up-sell rates, higher problem resolution, and higher customer satisfaction and r e-purchase (Carlson Marketing Group 8). It should also improve sales through higher lead-to-close ratios, increased margins, and repeat business (8). Third, given the drastic changes occurring in today’s business environment, a customer service system must also be flexible in its ability to embrace change and adapt accordingly. And finally, a good customer service system must also be cost-effective, such that it must provide saving efficiencies and revenue enhancements for the company, improving the bottom-line.  In order for Studio Productions to improve the company’s well-being, it, therefore, needs to implement a customer service system that is first and foremost, customer focused. The goal of customer service is to â€Å"attract and keep customers who are satisfied, loyal and speak well of the company, but perhaps most importantly, to keep profitable customers† (Gustafsson, Ekdahl and Edvardsson 344). Hence, a customer service system must always ensure cli ent satisfaction, and if possible, exceed client needs. Second, it must also be effective in achieving the company’s goals. While a satisfied client-base is in itself an advantageous end, for Studio Productions to benefit from service developments, the system it adopts must go beyond the minimums of customer satisfaction and reap additional benefits for the company. From a service perspective, these should include improved cross-sell and up-sell rates, higher problem resolution, and higher customer satisfaction and re-purchase (Carlson Marketing Group 8). It should also improve sales through higher lead-to-close ratios, increased margins, and repeat business (8). Third, given the drastic changes occurring in today’s business environment, a customer service system must also be flexible in its ability to embrace change and adapt accordingly. And finally, a good customer service system must also be cost-effective, such that it must provide saving efficiencies and revenue enhancements for the company, improving the bottom-line.   For a customer service system to work, however, Studio Productions must conduct improvements in both internal and external customer service structures to improve client satisfaction and loyalty. Internally, this requires developing a â€Å"service culture† among all employees with a well-defined set of corporate values, a strong commitment to quality improvement, the ability to accept change, a strong sense of teamwork, and a clear understanding of their roles in improving customer relationships.

The Baroque Period Essay Example | Topics and Well Written Essays - 500 words

The Baroque Period - Essay Example The art forms of the period are characterized as intense, immediate, and individualist (Sullivan). These characteristics were achieved through the manipulation of movement and energy of the paintings and sculptures. Most of the themes of the art forms were mainly of considerable action and lively momentum. For a case in point, consider Gianlorenzo Bernini’s David (1623). This marble sculpture was set at a dynamic point, the moment at which David was about to hurl the sling. At such point of action, Bernini added emotion by carving it out of David’s face, revealing enthusiasm, and fury out of the sculpture. As most of the figures of the Baroque, Bernini’s subject was a human figure. Naturalism was still a general attribute of baroque art, and science gradually influenced art pieces. This could be seen in David’s elaborate details of the body structure. In paintings, the same characteristics could be observed. In Caravaggio’s representation of Christ from the cross, Entombment (1603), the depicted scene shows a sense of movement and emotions. The painting engages the viewer into sympathizing with the subjects through the evident emotions depicted in the faces and movements of the figures. The emotion of the moment was captured as well through the manipulation of light, which is also an attribute of Baroque period. Such paintings were commissioned by the church to draw people into returning to the Catholic Church at the time of the Counter-Reformation.The architecture of the period was grand, like the energy.

Art of early medieval europe Essay Example | Topics and Well Written Essays - 1750 words

Art of early medieval europe - Essay Example These tables are so informative and they have lots of knowledge embedded within them. The Book of Kells contains all the four Gospels. It is of critical significance to note that majority of the texts found within the Book of Kells draw their origin from the original Bible. However, a number of the texts found in the Book of Kells are from Vulgate. It is important to acknowledge the fact that the Book of Kells was written in a Columbian monastery. One of the propositions is that the creation of the Book of Kells took place in Britain. However, there are several speculations that the creation of the Book of Kells took place in Ireland. In relation to this, majority of the people around the world majorly believe that the creation of the Book of Kells took place in Ireland. The reality surrounding the exact place of origin has made many scholars of the book spend more time in research. However, on this basis, a number of propositions have been put forward relevant to this. However, it is important to note that such propositions as well as suggestions have been contradictory. This has also created a sense of controversy following the discrepancies in similarity amongst the scholars’ findings. In addition, the exact date and time when the Book of Kells was created has also been a matter of discussion for many years. However, the most important thing to note irrespective of the different speculations, predictions as well as suggestions from the scholars is that the book has drawn lots of interest from several people around the world. It is believed that the Book of Kells was written by three key personalities2. These personalities have had various influences in certain key artistic aspects of the Ireland during such periods. They were very famous artists during the time when the Book of Kells was being written. As such, they took the roles of ensuring that the book had

Assignment Example | Topics and Well Written Essays - 500 words - 125

Assignment Example Therefore, the participation of these different groups makes procurement a cross-disciplinary process. Public beheading means killing a supplier in public when they do not meet the supply requirements. Such an action invokes efficiency in supply, given that non-performance leads to death. Consequently, most suppliers at this time ensured that they fulfilled the requirement of the king by all means, which promoted operations in the kingdom. However, the lack of power in the hands of the suppliers led to their oppression, given that the market at times faces uncertainties that could affect supply. Following the establishment of the law of contract, an organization can choose to sue a supplier who does not abide by the contract terms of delivery. In other cases, an organization can work with multiple suppliers, to, maintain continuity of operations when one supplier fails. I believe in the power of negotiations. Interacting with suppliers can enhance this skill as relations can be built between the organization and the suppliers. Consequently, an organization can bargain for better prices, thus leading to low cost of purchasing. The low cost translates into low product prices, thus increasing the competitive edge of the organization. Alternatively, the organization can negotiate for suitable credit terms that allow it to operate normally in cases of reduced cash flow. Technical skills also play a major role in procurement. They ensure the purchase of technologically viable products. This leads to the proper integration of technology with the existing business structures, thus promoting the ability of the organization to develop innovative strategies that lead to success. Computer proficiency continues to rank as one of the most important skills in an organization. The use of computers leads to the standardization of various processes in the organization, thus enhancing uniformity. Computer applications also make work easier, and allow the organization to

The coming of the American Revolution Research Paper

The coming of the American Revolution - Research Paper Example Great Britain was expected to be victorious because of its huge armed and naval power. Comparatively, American side was much more lacking in terms of armed and naval forces, size of army and previous experience at fighting against any huge state. Americans were interested to fight for independence while British fought for the continuity of their control over the American colonies considering their fighting spirit as a mutiny. Benedict Arnold was a part of Patriots belonging to the American side, but after being neglected and not sufficiently appreciated for his efforts in the wars, he became a turncoat and joined British army. Both sides have different advantages and disadvantages regarding their skills and experience. However, America has an upper hand in the war followed by its independence. The turning point for the Patriots was the battle of Saratoga. This paper discusses about the role of Benedict Arnold in the American Revolution, the advantages and disadvantages of the two sid es of the Revolution and the turning point for the patriots. Benedict Arnold, an Important Figure in the American Revolution Benedict Arnold participated in the American Revolution and was responsible for many victories during the revolution. Initially, he appeared as a heroic figure as he worked very hard for the independence of America colonies. Arnold became a part of the Continental Army as a patriot in 1775. Arnold joined Allen and his Green Mountain Boys on 10 May in order to take hold of the credulous British fort located at Ticonderoga in New York1. Arnold took part in another mission, which was planned to assemble Canadian dwellers as members of American army and take hold of the northern base that was held by Britain at that time so that the striking rate of the American side gets improved. This mission was very troublesome as the troops were required to march to Quebec from Maine. Arnold managed to attack the well guarded Quebec along with other patriots through a snowsto rm on 31st December knowing about the death and severe condition of many of his troops. He was left with no other opportunity, but to assault against the force. Arnold was severely injured and the attackers failed to have any victory. They had to face severe loss at the hands of British and Canada remained a British colony2. After being in good health again, Arnold joined in a significant mission that was to obstruct British incursion in New York in autumn of 1776. Arnold’s role in constructing an American naval force was appreciative as he managed to provide hastily prepared armada on Lake Champlain where a British invasion under the command of General Carleton was expected. British fleet was flabbergasted at finding American fleet waiting for them beforehand3. The British fleet pushed back the American fleet, but the action took a long time, which made the British army return to Canada after reaching New York as the war season was over. Arnold’s effort was approving and admirable as the Patriots were able to shun a major destructive step from the British side4. Arnold was unable to get the appreciation and recognition that he deserved instead of all his efforts towards supporting the independence cause. Arnold had no promotion while five junior officers of American army were endorsed to higher ranks. Considering this step as disapproving, he resigned from the army, but after

Conflict, Decision Making, and Organizational Design Research Paper - 2

Conflict, Decision Making, and Organizational Design - Research Paper Example 432). The real problem was that GM had developed too many levels of management. The number of corporate stuff was huge. So the decision making was slow and cumbersome, and, therefore, change was difficult. So the major challenge the new management faced was to eliminate the hierarchical levels and reduce the total number of managers. The top management expected that such a move will reduce operating cost, improve communication, and encourage innovation. Some analysts estimated a termination of 20,000 managers. The task was enormous (Jones & Mathew, 2007, p. 432). The board was of the belief that the shareholders’ interest can be served only by taking tough organizational design decisions. In 1993, GM announced its intention to cut 50,000 hourly and 24,000 salaried jobs and to close or consolidate 21 parts and assembly plants by 1995 to save money. The revolt by the board was an important mile stone in GM’s history. From that point on, GM’s performance improved every year (Jones & Mathew, 2007, p. 432). Conflict is not all about war, violence, and loss of life. By definition, a conflict is simply a disagreement among people on an issue. Conflicts can be small, as among two persons, or they can be large and complex, as among two or more countries. Conflict is a natural and normal part of human life and interaction. When communication to settle a conflict is constructive, the conflict is beneficial. Constructive approach stimulates new understandings and more socially just solution with stronger relationship. In case of a communication breakdown, conflict can lead to separation and hostility (Sughru, 2009, pp.7-8). While analyzing conflicts, it is better to break down the issue into five variables (Sughru, 2009, p. 10). First and foremost we need a complete picture of the actors and understand their direct or indirect role. In other cases, an actor may not be

Summary Essay Example | Topics and Well Written Essays - 750 words - 13

Summary - Essay Example Therefore a careful attempt is made by the authors to bring out all the effects that the rapid change of the family structure is making on the economy. It also states the difference between the structure of the married and the individual working class. It lays an emphasis on the role of the different genders in a family and their relationships. With the rapid change of the economy and the society there has been transformation in the role of the family members. Therefore the authors have tried to emphasize on the current change of roles in between man and woman and their implications. According to the authors, the relationship between the members of the family directly affects the market and its outcomes. The authors seem to bring clear evidence that the family as a unit is continuously aiming for maximizing their income. Taking this into consideration it can be assumed that the monetary issues are one of the prime considerations of the family members and all other goals and aims revo lve round the primary aim. Chapter four of the book, ‘‘Economics of Women, Men, and Work’ basically deals with the time allotment between the household and the labor market. The major emphasis is made on the female gender in this area. The authors have made it clear in their book that they advocate more and more female participations in the labor market. Primarily, the women are involved in the household work therefore that they do not often get time for any other job. But as the aim of the family unit, according to the authors, is maximization of income, thus the women should allocate time both for the household chores and even their career. Right allocation of time between both would not only help the women but also the family in both short and long runs. In the short run, it will help the family in maximizing their income and also in the long run these earnings will provide the women and their children a better economic viability in